Frequently Asked Questions

I cannot log into my account anymore.

To protect your privacy we reset all customer accounts created before November 17th, 2016. All reservations made before that time are still secure. To make a new request you must create your account again. You may use the same email and password if you wish. Click here to refresh your account

What time to I have to check in by?

Check-in time is usually from 15:00 (3:00pm) to 18:00. If you are having dinner please make sure to check in before 17:30 (5:30pm).If you check-in after this time there is a very good chance that the ryokan will not be able to serve you dinner. However, you will be charged for the dinner.

How do I cancel my reservation?

If you need to cancel your reservation, please send us an email.
Cancellation requests are processed on Business Days (Monday through Friday 9:00 to 17:00 Japan Standard Time).
Please review our terms and conditions

Are all ryokans priced per person?

All ryokans prices are per person/per night.

Do you accept American Express?

Unfortunately, we are not able to secure reservations with American Express. We only accept VISA or Mastercard.

How do I get to my Ryokan?

There are detailed directions in the confirmation email that we sent you.

Where can I find train schedules?

Here are a couple great resources for finding train times:
If you know the station names you can also use Jorudan to find train times and prices
Google Maps is also very useful.

Ryokans (Japanese Inn)

Hot Springs(Onsen)

Resources

Help

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