Frequently Asked Questions – Closed


What time do I have to check in?

Check-in time is usually from 15:00 (3:00 pm) to 18:00. If you are having dinner please make sure to check in before 17:30 (5:30 pm). If you check-in after this time there is a very good chance that the ryokan will not be able to serve you dinner. However, you will be charged for the dinner.

How do I cancel my reservation?

If you need to cancel your reservation, please send us an email.
Cancellation requests are processed on Business Days (Monday through Friday 9:00 to 17:00 Japan Standard Time).
Please review our terms and conditions

Are all ryokans priced per person?

All ryokans prices are per person/per night.

Do you accept American Express?

Unfortunately, we are not able to secure reservations with American Express. We only accept VISA or Mastercard.

How do I get to my Ryokan?

Simply visit the Ryokan page on our website and check the MAP & Direction section. This will provide you with a visual representation of the location, as well as written instructions on how to get there. Additionally, after booking your stay with us, you’ll receive a confirmation email that will include even more detailed directions to make sure you arrive at the inn with ease.

Where can I find train schedules?

Here are a couple of great resources for finding train times:
If you know the station names you can also use Jorudan to find train times and prices
Google Maps is also very useful.

Can I use the public bath if I have a tattoo?

Most ryokans have large public baths, but if your tattoo cannot be hidden, it is recommended to stay at a ryokan with a family bath or a room with an open-air bath.

Are there any dates when reservations cannot be made?

Our office is closed during the year-end and New Year holidays, and during this time we are unable to accept reservations. The dates may vary, but it is typically around December 28th to January 3rd (based on the check-in date).

Can you accommodate guests with allergies?

Depends on Ryokans, please let us know in advance if you have any allergies. However, none of the ryokans can accommodate allergies after arrival, so it is important to check with your companion’s meal requirements before making an inquiry.

I am a vegetarian; can I be accommodated?

Absolutely, there are many vegetarian options available. Please let us know your specific dietary requirements in advance. There are many types of vegetarians. Please inform us as precisely as possible. If you cannot have fish, please make sure you tell us whether you can have fish stock or not.

Can you provide a gluten-free meal?

We understand the importance of accommodating dietary restrictions, and we’re happy to say that an increasing number of ryokans are offering gluten-free options. However, please note that soy sauce and miso, which are commonly used in Japanese cuisine, contain a small amount of gluten. If this is a concern, please let us know and we’ll do our best to ensure that suitable alternatives are provided for your meal. In fact, if you cannot have miso or soy sauce there are only few ryokan choices, and there is nothing we can do about it.

Please let me know who to contact in an emergency.

In the event of an emergency, we are here to assist you. After arriving in Japan, you can reach us through WhatsApp (Monday to Friday from 9:00 to 17:00). To make sure you have all the information you need, we’ll send you a reminder email two weeks before your stay, including the WhatsApp number you can use to reach us.



Can I make arrangements to stay on the day of the light-up event in Shirakawa-go?

Unfortunately, it is not possible to make arrangements for staying on the day of the light-up event. Additionally, even if you stay the night before the event, you will not be guaranteed participation in the light-up event the following day as spaces are limited. We cannot arrange ticket for light up event.

Is it possible for just one person to stay at the ryokan in Shirakawa-go?

Individual bookings are not accepted in Shirakawa-go. However, Ainokura is open to welcoming solo guests, and it is a recommended destination for those traveling alone.

When can I start making reservations for ryokans in Shirakawa-go?

The time frame for making reservations varies depending on the specific ryokan:

  • Magoemon and Hisamatsu allow reservations 2 months in advance
  • Kidoya allows reservations 3 months in advance.
  • Nodaniya allows reservations 1 month in advance.
  • For all other ryokans in Shirakawa-go, reservations can be made up to 6 months in advance.

 What should I do if the bus I’m taking to Shirakawa-go stops?

If the bus stops and you are unable to continue your journey to Shirakawa-go, please contact us. There may be a cancellation fee if there is no contact and you do not show up. For the latest information on bus and train operation status, please check with the relevant operating companies such as:

Kaetsuno Bus (

Nohi Bus (

Is it necessary to have snow tires to visit Shirakawa-go?

Yes, it is necessary to have snow tires when visiting Shirakawa-go as the area experiences heavy snowfall. You can check the current conditions in Shirakawa-go on the official website: