Frequently Asked Questions

What time do I have to check in by?

Check-in time is usually from 15:00 (3:00pm) to 18:00. If you are having dinner please make sure to check in before 17:30 (5:30pm).If you check-in after this time there is a very good chance that the ryokan will not be able to serve you dinner. However, you will be charged for the dinner.

How do I cancel my reservation?

If you need to cancel your reservation, please send us an email.
Cancellation requests are processed on Business Days (Monday through Friday 9:00 to 17:00 Japan Standard Time).
Please review our terms and conditions

Are all ryokans priced per person?

All ryokans prices are per person/per night.

Do you accept American Express?

Unfortunately, we are not able to secure reservations with American Express. We only accept VISA or Mastercard.

How do I get to my Ryokan?

There are detailed directions in the confirmation email that we sent you.

Where can I find train schedules?

Here are a couple great resources for finding train times:
If you know the station names you can also use Jorudan to find train times and prices
Google Maps is also very useful.